Email is the best option especially if you are looking for certain types of beads, this will allow us time to research the item and send you the appropriate links. Click Here for our Contact us form.
email 7 days a week 6:00 AM to 6:00 PM EST
admin@auracrystals.com
Toll-Free 888-213-9484
Monday-Thursday 9:00 AM to 3:30 PM EST
Friday 9AM-2PM
What State and country are you located in?
We are located in the "Live Free or Die" State New Hampshire, USA
What methods of shopping Auracrystals are offered?We only offer shopping through our website Auracrystals.com.
Can I pickup my order or visit the Auracrystals warehouse?No, all orders are placed through the website and shipped from our warehouse via USPS, Fedex or UPS.
How do I apply my Promo Code or Gift Card?During the checkout process apply the Promo code and your Gift Card if you have one on your final payment screen. For more detailed information visit our Discount FAQ page please click here.
Can I add more than one Promo Code to my Order?Only one Promo Code Per order.
How much is shipping?U.S.
USPS $4.30 for orders under $25 and free shipping on orders over $25.
Fedex Express one rate 2-5 Business days starting at $11.75
How long until my order ships?
All orders ship within one business day of payment being received, Monday thru Friday. Except for U.S. National Holidays.
What is your 90 day return Policy?Please always contact us first, so we know to expect the return. We allow returns within 90 days after receiving the items. All items returned must be in original unaltered packaging complete and unused. Returns can be sent to:
Aura Crystals, LLC
28 Rocky Ln.
PO BOX L
Greenfield, NH
03047
Insure that your items are returned in a similar type packaging that they arrived in. If your items arrived in a bubble mailer, they must be returned in a similar type bubble mailer. Please do not send items in a plain white envelope, the items can get damaged and would become non refundable. Shipping fee's are nonrefundable.
To learn more about returns, errors or missing items visit our FAQ Returns Page please click here
How do I reset my Password?Please follow these step by step instructions Click Here.
Where can I find your privacy Policy?It can be found by Clicking Here:
